Student Information
VHA fully complies with the Australian privacy principles. This enables us to deliver training for clients with even the most stringent privacy requirements, including the Australian Defence Force and the Australian Federal Police.
VHA does not tolerate discriminatory conduct. Comments or actions that can be considered to be harassment, discrimination or victimisation will be stopped as soon as they are noticed. Where the harassment, discrimination or victimisation is serious, or repeated, it will be referred to the Complaint, Discipline and Appeals Policy and Procedure. VHA have a protected disclosure policy and procedure to assist should you need to report harassment, discrimination or victimisation confidentially.
VHA have a comprehensive complaints policy and procedure ,which can be viewed in full in the student handbook. In short, complaints shall be raised in writing and can take the form of a report, letter, form or email addressed to the VHA Operations Manager. The complainant shall provide sufficient details about themselves and the reason for the complaint, the circumstances surrounding the complaint, who was involved and any appropriate evidence and witnesses to facilitate a meaningful investigation into the complaint.
We keep full records of your learning for 30 years, in compliance with the Standards for Registered Training Organisations 2015. All candidates will receive, on successful completion, a statement of attainment or full qualification, delivered to their home postal address, or nominated email account after successful course completion. Any candidates who are not competent at the end of a course are given an explanation of why they are not competent, and what they need to do to be re- assessed.
VHA assessment is competency based and requires the demonstration of competent performance. In the event of a ‘Not Yet Competent’ performance the trainee has the right to one additional opportunity to demonstrate a competent performance.
Recognition of Prior Learning (RPL) is the formal acknowledgement of your skills and knowledge regardless of when, where or how they were attained. RPL takes into account the knowledge and skills you may have gained in the past through life and/or work experiences and/or previous training.
Credit transfers permit a unit of competency previously attained to contribute towards the completion of a qualification. However, superseded units of competency may require the use of the RPL process.
VHA have a comprehensive appeals policy and procedure ,which can be viewed in full in the student handbook. In short, appeals shall be raised in writing and can take the form of a report, letter, form or email addressed to the VHA Region Manager. If the appellant remains unsatisfied with the outcome of the appeals resolution process they shall be referred to ASQA and told to complete the Complaint about a training organisation operating under ASQA’s jurisdiction form or ring 1300 701 801 or to an appropriate resolution service to deal with the nature of the complaint or appeal in the state it was made.
Please note our cancellation, postponement and non-attendance policy (applicable on all bookings):
- Notification of cancellation or postponement of training must be made in writing.
- Confirmed training cancelled or postponed by the client within five (5) business days but more than two (2) business days of the course commencement date, will be invoiced at 50% of the agreed course fee.
- Training cancelled or postponed by the client within two (2) business days of the course will be invoiced at the full quoted rate plus any associated costs e.g. accommodation/flights booked, rental vehicles, etc.
- Where VHA have postponed or cancelled a program or course for whatever reason, you may be eligible for a full refund of any fees paid.
Programme fees tend to be higher than $1,000 and subject to fee protection in compliance to Schedule 6 of the Standards for Registered Training Organisations 2015. In this case any pre-paid fee or portion of the fee, usually the 10% deposit of the total fee, are held in a separate bank account until the programme delivery commences.
VHA is committed to ensuring that you can complete your chosen course or program once commenced. We guarantee that all enrolled, paid up and commenced student will be given every opportunity to complete their training and assessment requirements within the agreed timeframe and receive the associated certification documentation.
student handbook
Vertical Horizonz are recognised leaders in safety solutions, providing world class advisory, partnership, development and training services. We are structured training specialists empowering revolutionary change in people to take responsibility for safety leadership.
Our structured training develops safe performance; safe performance ensures certainty; and certainty creates productivity.
As a Registered Training Organisation (RTO) VHA underpin and assess our training with nationally recognised qualifications ensuring the approved Australian quality standards are met.
VHA is bound to comply with all relevant Commonwealth, State or Territory legislation and regulatory requirements. Read about our commitment below, for a full disclosure of our commitment to you, detailed information is available in our student handbook.
